Returns & Exchanges
Warner Music Australasia Store is committed to providing fans with the highest quality merchandise and music. If your order is damaged, faulty, or incorrect, you may return it within 30 days of receipt for a replacement or a full refund.
Contact Support
Email our customer service team with your order number, photos of the item, and a brief explanation of the issue to initiate your return request.
Receive Authorization
Once your request is reviewed, we will provide you with a Return Authorisation number and the specific warehouse address for your shipment.
Pack and Ship
Carefully package the item in its original condition and include your order details; we recommend using a trackable shipping service to ensure safe delivery.
Processing and Refund
After receiving and inspecting your returned item, we will process your refund to the original payment method or dispatch your replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing